It would be a pleasure to welcome you back in the near to offer you once again our service, facilities and paradisiacal environment. They will take your comments in consideration for our service and our constant improvements. Our Executive Chef and his Staff are already aware of your feedback regarding the food at the specialty restaurants and the buffets. We apologize for the inconvenience experienced. We have forwarded your comments regarding the shower, usually when these issues are reported we send a member from our Maintenance department to verify the problem and fix it. In case any specific is needed, we always invite our guests to contact their Concierge for further assistance. With regards to the Housekeeping service, we would like to clarify that the mini bar is refilled every second day, some of our housekeeping Staff does not speak fluid english, however please be sure they try to fulfill every request. However we are glad that our Front Desk staff were able to accommodate you. We regret to know that your first room was not as expected. We are glad to receive your review and to know that your stay was great and that you enjoyed our service and facilities. Sincerely, Quality Manager IBEROSTAR Mexicoĭear guest, First of all we would like to thank you for choosing IBEROSTAR for your vacations. We hope to have the opportunity to welcome you back and restore your confidence in IBEROSTAR. Once again, we apologize for the inconveniences. We have shared your comments with our Food & Beverage Manager to take it in consideration regarding the service offered at the main buffets. We regret to know we did not accomplish this during your last visit. Please know that all of our guests are very important to us and we strive to provide them with their best stay ever. We are truly sorry for this lack of attention. We advise our guests to always tell us when they are celebrating something special so we make sure we spoil you like you deserve. It must have been a communication mishap with the travel agency or reservations, which we rely upon to receive this type of information. We are so sorry to hear that you did not receive any amenities during this vacation at our hotel. We appreciate you took the time to share your feedback with us. Melia Punta Cana Beach Wellness Inclusive - Adults onlyĭear guest, First of all we would like to thank you for your recent stay at our Hotel.GRAND ASTON Cayo Las Brujas Beach Resort & Spa.Sanctuary at Grand Memories Santa Maria.Hotels near Iberostar Golf Club Playa Paraiso.Playa Paraiso All Inclusive Spa Resorts.Playa Paraiso Luxury All Inclusive Resorts. ![]() Playa Paraiso All Inclusive Beach Resorts.Playa Paraiso Adults Only All Inclusive Resorts.Playa Paraiso Cheap All Inclusive Resorts.
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